privacy policy
Last updated: October 25,2025
Who we are
(“Lumia Media Group, LLC” “we,” “our,” or “us”) provides wedding, event, and brand videography services and related digital content at lumimediagroup.com (the “Site”).
Information we collect
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You provide: contact details (name, email, phone), project details (date/timeframe, venue, budget), messages and forms, account preferences (e.g., newsletter opt-in), payment details via our processors (we don’t store full card numbers).
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Collected automatically: IP address, device and browser info, pages viewed, referral source, general location, and event tracking via cookies, pixels, and analytics.
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From third parties: scheduling info (Calendly), CRM/task data (ClickUp), marketing automations (Zapier/Make), social platforms (e.g., Instagram, TikTok, YouTube), and payment providers (Stripe/PayPal).
How we use information
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Provide and improve services (production, editing, delivery).
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Communicate about inquiries, proposals, bookings, and support.
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Send opt-in marketing (newsletters, new films, offers).
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Personalize content and measure performance (GA4, Meta Pixel).
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Ensure security, prevent fraud, and comply with legal obligations.
Legal bases (GDPR/UK GDPR)
We process personal data based on contract (to deliver quotes/projects), legitimate interests (service improvement, analytics, security), consent (marketing, certain cookies), and legal obligations (tax/records).
Sharing & processors
Wix (site/hosting), Google Analytics (analytics), Meta (ads/pixel), Calendly (scheduling), ClickUp (CRM), Zapier/Make (automation), Stripe/PayPal (payments), Vimeo/YouTube (video), cloud storage/backups, and professional advisors. We may disclose if required by law or to protect rights/safety. We don’t sell personal information.
Cookies & tracking
We use essential cookies, analytics cookies (GA4), and advertising pixels (Meta). Manage preferences via your browser settings and our site banner (where shown).
Data retention
We keep data only as long as needed: active projects + reasonable period for support, business records, tax compliance, and dispute resolution. We anonymize or securely delete when no longer required.
Your rights
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EEA/UK: access, correct, delete, port, restrict/object, and withdraw consent.
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California (CCPA/CPRA): know/access, correct, delete, limit use of sensitive data, and opt-out of “sharing” for cross-context behavioral advertising.
Requests: email [EMAIL]. We’ll verify your identity and respond within the required timeframe. You may use an authorized agent.
Do Not Sell or Share (California)
We do not “sell” data. To opt-out of “sharing” for ads, adjust cookie settings in our banner and/or email productions@lumiamediagroup.com with subject: Do Not Share My Personal Information.
Children’s privacy
Our services are not directed to children under 13, and we don’t knowingly collect their data. If you believe a child provided info, contact productions@lumiamediagroup.com
International transfers
We operate from the U.S. and may transfer data to providers in other countries. Where applicable, we use appropriate safeguards (e.g., SCCs).
Security
We use administrative, technical, and physical measures to protect data. No system is 100% secure; please use strong passwords and share sensitive info only as needed.
Third-party links
The Site may include links or embeds from third parties (e.g., social/video). Their practices are governed by their own policies.
Changes to this policy
We may update this policy occasionally. Material changes will be posted on this page with a new “Last updated” date.